Contact Us
Have questions about IBC totes, need a quote, or want to discuss bulk orders? We are here to help. Fill out the form below or reach us directly — we respond to every inquiry within 24 hours.
Email Us
For quotes, general inquiries, and support:
info@ibccincinnati.comWe respond to all emails within 24 hours during business days.
Business Hours
All times are Eastern Time (ET). Holiday hours may vary.
Find Us
Located in Hebron, KY — serving the greater Cincinnati area and the entire Midwest.
Bulk Orders & Partnerships
Looking to purchase large quantities of IBC totes or establish an ongoing supply agreement? We offer volume-based pricing, dedicated account management, and flexible delivery schedules for businesses with recurring container needs.
Whether you need 10 or 10,000 containers, we can structure a program tailored to your operations. Email us at info@ibccincinnati.com with your requirements for a custom quote.
Selling Your IBCs?
If you have surplus IBC containers to sell, we make the process easy. We purchase used IBCs in virtually any condition — from clean, single-use totes to heavily used containers destined for recycling.
We handle all logistics including pickup and transportation. Simply fill out the contact form above with details about your containers (quantity, condition, previous contents, and location) and we'll provide a fair offer within 24 hours.
Detailed Directions
Our facility at 1405 Worldwide Blvd, Hebron, KY 41048 is conveniently located near the intersection of major interstates, just minutes from Cincinnati/Northern Kentucky International Airport (CVG).
From I-75 (North or South)
- 1Take I-75 to Exit 180 (KY-18 / Burlington Pike) in Hebron, Kentucky.
- 2Head west on KY-18 / Burlington Pike toward Hebron for approximately 1.5 miles.
- 3Turn right onto Worldwide Blvd. You will see a cluster of warehouse and logistics buildings.
- 4IBC Cincinnati is located at 1405 Worldwide Blvd on your left. Look for our sign near the main entrance.
Approx. 5 minutes from the interstate exit.
From I-71 (Louisville / Columbus)
- 1Take I-71 South toward Cincinnati. Merge onto I-75 South near the I-71/I-75 split in Covington.
- 2Continue on I-75 South for approximately 8 miles through Florence, KY.
- 3Take Exit 180 (KY-18 / Burlington Pike) and head west toward Hebron.
- 4After 1.5 miles, turn right onto Worldwide Blvd. Our facility is at 1405, on the left.
Approx. 20 minutes from downtown Cincinnati.
From I-275 (Beltway / Airport)
- 1Take I-275 to the I-275/KY-18 interchange (Exit 14) near the Cincinnati/NKY Airport.
- 2Head south on KY-18 (Burlington Pike) toward Hebron for approximately 2 miles.
- 3Turn left onto Worldwide Blvd, located in the Hebron industrial park area.
- 4Proceed to 1405 Worldwide Blvd. The facility entrance is clearly marked on the left side.
Approx. 10 minutes from CVG Airport.
Parking & Arrival
We offer ample free parking for all visitors, including designated spots for customers near the front office entrance. No appointment is required during business hours, but we recommend calling ahead for large-quantity pickups.
Semi-trucks and flatbed trailers should use the dedicated loading dock entrance on the east side of the building. Our loading area can accommodate up to four full-size tractor-trailers simultaneously.
Visitor Parking Spots
Loading Dock Bays
Accessible Spaces
Security Cameras
Parking Tips for Visitors
- ✓Customer parking is located directly in front of the main office entrance.
- ✓Truck drivers should check in at the office before proceeding to the loading dock.
- ✓Handicap-accessible parking is available near the front door with ramp access.
- ✓Overnight parking for drivers making early-morning pickups is permitted with advance notice.
- ✓If arriving with a flatbed, please pull into the east lot for safe maneuvering.
- ✓Bicycle racks are available near the employee entrance for cyclists.
What to Expect When Visiting
Whether you're a first-time visitor or a regular customer, here's what a typical visit to IBC Cincinnati looks like from arrival to departure.
Arrival & Check-In
Park in our visitor lot and enter through the front office. Our receptionist will greet you, confirm your appointment or walk-in inquiry, and provide a visitor badge. The check-in process takes under two minutes.
Consultation
Meet with a dedicated specialist who will discuss your container needs — whether buying, selling, or exploring recycling options. We will review available inventory, pricing, and scheduling right at our front desk or in a private meeting room.
Facility Walkthrough
If you would like to see our operations firsthand, we offer guided walkthroughs of our warehouse, cleaning station, recycling area, and loading docks. Safety glasses and high-visibility vests are provided at no charge.
Pickup or Next Steps
If you are picking up containers, our warehouse team will load your vehicle or trailer. For new orders, you will receive a detailed quote via email within hours. We follow up personally to ensure your experience was excellent.
Before You Visit — Helpful Tips
What to Bring
- • A valid photo ID for check-in (required for all visitors)
- • Details about previous container contents if selling used IBCs
- • Your vehicle or trailer if picking up containers (we also deliver)
- • Any specifications, SDS sheets, or compliance docs for specialized orders
Safety & Dress Code
- • Closed-toe shoes are required in all warehouse areas
- • Safety glasses and high-vis vests are provided for facility tours
- • Children under 16 are not permitted in warehouse or dock areas
- • Smoking is prohibited on all premises including parking areas
Reach the Right Team
Contact the department that best fits your needs for faster, more targeted assistance. Each team has dedicated specialists ready to help.
Sales
Get quotes for used, reconditioned, or new IBC totes. Volume pricing, custom orders, and product availability inquiries.
Mon–Fri: 8:00 AM – 5:00 PM ET
Recycling
Schedule container pickups, get recycling quotes, request certificates of destruction, or inquire about our zero-landfill program.
Mon–Fri: 7:30 AM – 4:30 PM ET
Logistics
Delivery scheduling, freight coordination, pickup arrangements, tracking existing shipments, and loading dock appointments.
Mon–Fri: 7:00 AM – 5:30 PM ET
Customer Service
General inquiries, order status updates, billing questions, warranty claims, and feedback on your experience with us.
Mon–Fri: 8:00 AM – 5:00 PM ET Sat: 9:00 AM – 1:00 PM ET
Response Time Commitments
We believe speed matters. Here are our guaranteed response times for every type of inquiry, measured from the moment we receive your message during business hours.
| Inquiry Type | Response Time | Channel | Priority |
|---|---|---|---|
| General Inquiry | Within 24 hours | Email / Form | Standard |
| Quote Request | Within 4 hours | Email / Form | High |
| Bulk Order (50+ units) | Within 2 hours | Email / Phone | Urgent |
| Recycling Pickup | Within 12 hours | Email / Form | Standard |
| Delivery Status | Within 1 hour | Email / Phone | High |
| Billing / Invoice | Within 24 hours | Standard | |
| Partnership Proposal | Within 48 hours | Standard | |
| Emergency / Urgent Need | Within 30 minutes | Phone Only | Urgent |
Response times are measured during business hours (Mon–Fri 8 AM – 5 PM ET). Messages received outside business hours will be addressed first thing the following business day. Urgent phone requests may be handled after hours on a case-by-case basis.
Frequently Asked Questions
Quick answers to the most common questions we receive. Can't find what you need? Fill out the form at the top of this page and we'll get back to you promptly.
Do I need an appointment to visit your facility?
How quickly will I receive a quote after submitting the contact form?
Can I pick up containers directly from your warehouse?
Do you deliver, and how far does your delivery area reach?
What is the best way to reach you for an urgent request?
Can I visit to inspect containers before purchasing?
Do you handle international inquiries or export orders?
What if I need to cancel or reschedule a pickup or delivery?
Holiday Schedule
Our office and warehouse are closed on the following US holidays. Orders placed on holidays will be processed the next business day.
| Holiday | 2026 Date | Status |
|---|---|---|
| New Year's Day | Thursday, January 1 | Closed |
| Martin Luther King Jr. Day | Monday, January 19 | Closed |
| Presidents' Day | Monday, February 16 | Closed |
| Memorial Day | Monday, May 25 | Closed |
| Juneteenth | Friday, June 19 | Closed |
| Independence Day (Observed) | Friday, July 3 | Closed |
| Labor Day | Monday, September 7 | Closed |
| Columbus Day | Monday, October 12 | Open (Reduced Hours) |
| Veterans Day | Wednesday, November 11 | Closed |
| Thanksgiving Day | Thursday, November 26 | Closed |
| Day After Thanksgiving | Friday, November 27 | Closed |
| Christmas Eve | Thursday, December 24 | Open (Half Day) |
| Christmas Day | Friday, December 25 | Closed |
| New Year's Eve | Thursday, December 31 | Open (Half Day) |
“Reduced Hours” means 9:00 AM – 1:00 PM ET. “Half Day” means 8:00 AM – 12:00 PM ET. Schedule is subject to change — check back or call us to confirm holiday hours.